Terms of service
Effective May 1, 2026 · Last updated April 2026
These Terms and Conditions (the "Terms") govern your use of the OLVR website at olvrjewelry.com (the "Site") and any purchase you make from OLVR. By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms.
"OLVR," "we," "us," and "our" refer to OLVR Inc., a corporation incorporated under the laws of Alberta, Canada. "You" and "your" refer to the individual or entity using the Site or making a purchase.
If you do not agree to these Terms, do not use the Site and do not place an order. Your continued use of the Site or placement of an order after a change to these Terms constitutes acceptance of the updated Terms.
1. Eligibility
To use the Site or place an order, you must be at least 18 years of age, or the age of majority in your jurisdiction, whichever is greater. You must have the legal capacity to enter into a binding contract.
OLVR sells exclusively to consumers within Canada and the United States at this time. Orders shipped to addresses outside of Canada and the United States will not be accepted.
OLVR reserves the right to refuse service, cancel orders, or restrict access to any individual or entity at our sole discretion, including in cases of suspected fraud, prior policy violations, or shipping addresses we cannot verify.
2. Your Account
You may browse the Site without creating an account. To place an order, save preferences, or use certain features, including the Preference Capture Tool and the lifestyle jewellery portal once available, you may be required to create an account.
You are responsible for:
Providing accurate and complete information when creating your account
Maintaining the confidentiality of your password and account credentials
All activity that occurs under your account, whether authorised by you or not
Notifying OLVR immediately of any unauthorised access or suspected security breach
OLVR may suspend or terminate your account at any time for violations of these Terms, suspected fraud, or any other reason at our sole discretion. You may close your account at any time by contacting us.
3. Products, Descriptions, and Pricing
3.1 Product Descriptions
OLVR makes every reasonable effort to display product descriptions, specifications, and images accurately. However, due to differences in monitor calibration, lighting conditions during photography, and the inherent variability of materials, the actual appearance of a ring may vary slightly from what you see on screen. Ring photography is intended to be representative, not exact.
Diamond grading reports issued by the International Gemological Institute (IGI) or the Gemological Institute of America (GIA) are the authoritative reference for the technical specifications of any stone we sell.
3.2 Pricing
All prices are displayed in Canadian dollars (CAD) for shipments within Canada and United States dollars (USD) for shipments to the United States, unless otherwise indicated. Prices for shipments to the United States include all applicable import duties, customs fees, and U.S. taxes, as detailed in Section 6. Prices for shipments within Canada are subject to applicable provincial and federal sales taxes, calculated and added at checkout.
Prices are subject to change without notice. The price in effect at the time you place your order is the price that applies to that order.
3.3 Errors, Inaccuracies, and Omissions
Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping charges, transit times, or availability. OLVR reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site or in any related Service is inaccurate at any time without prior notice, including after you have submitted your order.
If a product is listed at a price that is materially incorrect due to typographical, technical, or human error, OLVR reserves the right to cancel any order placed at the incorrect price, even after order acceptance. If your payment has been processed, OLVR will issue a full refund and notify you with the option to reorder at the corrected price.
4. Orders
When you submit an order through the Site, you are making an offer to purchase. The order is not accepted until OLVR confirms acceptance in writing, typically by an order confirmation email.
OLVR reserves the right to decline or cancel any order, including after acceptance, for reasons including but not limited to product unavailability, errors in pricing or product information, payment authorisation failure, suspected fraud, or shipping address verification issues. If OLVR cancels an accepted order, any payment processed will be refunded in full.
4.1 Made-to-Order Production
OLVR rings are produced on demand. We do not maintain ready-to-ship inventory. Once an order is accepted, production begins with our manufacturing partners. Standard production timelines are communicated at the time of purchase and on individual product pages.
Orders for stock catalogue rings in standard sizes may be cancelled at no charge within 24 hours of acceptance. After 24 hours, production is underway and cancellation requests are subject to the Returns Policy once the ring is delivered.
4.2 Bespoke Orders
Bespoke orders include custom designs, non-standard sizes (defined as sizes outside the range of 4 to 9.5 in half-size increments, including quarter sizes, sizes below 4, and sizes above 9.5), and modified stock designs. Bespoke orders follow a separate production process. Production does not begin until you provide written approval of the final specification. Once approved and production has begun, bespoke orders are final sale and cannot be cancelled, returned, or refunded. Full bespoke terms are detailed in our Returns Policy.
5. Payment
Full payment is due at the time of order. OLVR accepts major credit and debit cards and any additional payment methods displayed at checkout. Payment is processed by our payment service providers; OLVR does not store full payment card details.
By submitting payment, you represent and warrant that you are authorised to use the payment method, and you authorise OLVR to charge your payment method for the full order amount, including any applicable taxes, duties, and shipping fees.
If a payment is declined, returned, or charged back without valid cause, OLVR reserves the right to suspend the order, cancel it, or recover the amount through any lawful means, including the use of collection services.
6. Shipping and Delivery
OLVR ships within Canada and the United States via insured, signature-required courier service. All shipments are fully insured by OLVR until delivery is signed for.
6.1 Shipping Costs
Standard shipping is provided at no additional charge to all addresses within Canada and the United States. Expedited shipping options, where available, are charged at the rate displayed at checkout.
6.2 Duties and Taxes for U.S. Shipments
For orders shipped to the United States, OLVR pays all applicable import duties, customs fees, and U.S. taxes. The price displayed at checkout is the total landed cost. You will not be billed for additional duties or fees upon delivery.
For orders shipped within Canada, applicable provincial and federal sales taxes (GST, HST, PST, or QST as applicable) are calculated and added at checkout.
6.3 Delivery
Estimated delivery dates are communicated at the time of order acceptance. These dates are estimates and not guarantees. OLVR is not liable for delays caused by courier services, customs processing, weather events, or other circumstances beyond our reasonable control.
Delivery is complete when the courier confirms signature receipt at the shipping address. Risk of loss passes to you upon delivery. We strongly recommend that an authorised adult be available to sign for the delivery.
7. Returns and Warranty
OLVR offers a 30-day return window on stock catalogue rings, a complimentary first resize within twelve months of delivery, and a lifetime warranty against manufacturing defects. The full terms are detailed on dedicated pages:
Returns Policy: return windows, conditions, refunds, and bespoke order terms
Lifetime Warranty: coverage scope, exclusions, and the claims process
The Returns Policy and Warranty are incorporated into these Terms by reference. In the event of any conflict between these Terms and the Returns Policy or Warranty, the more specific document governs.
8. Diamond Specifications and Accuracy
OLVR offers both lab-grown and mined diamonds. Each diamond sold by OLVR is independently graded by the International Gemological Institute (IGI) or the Gemological Institute of America (GIA), and is accompanied by a grading report from the issuing laboratory.
The grading report is the authoritative reference for the technical specifications of any diamond OLVR sells, including carat weight, colour grade, clarity grade, cut grade, measurements, and origin (lab-grown or mined). The specifications represented on olvrjewelry.com correspond to the specifications recorded on the grading report for the specific diamond shipped to you.
Where a grading report identifies a diamond as laboratory-grown, OLVR’s disclosure of lab-grown origin complies with applicable disclosure standards, including those of the U.S. Federal Trade Commission and the Competition Bureau of Canada.
OLVR does not guarantee that physical diamonds will appear identical to product photography. Diamond photography is intended to be representative, not exact. Differences in lighting conditions, monitor calibration, magnification, and the natural variability of any diamond mean that physical appearance may vary slightly from images displayed on the Site. The grading report governs in any case of conflict between displayed images and physical specifications.
9. Relationship with Shopify
The Site is hosted by Shopify Inc. ("Shopify"), which enables OLVR to provide the Services to you. However, any sales and purchases you make through the Site are made directly with OLVR. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and OLVR, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with OLVR. Use of Shopify’s services in connection with the Site may also be subject to Shopify’s own terms and policies. Information regarding Shopify’s processing of personal information is set out in our Privacy Policy.
10. Optional Third-Party Tools
OLVR may provide access to tools and features developed and offered by third parties as part of the Site, including but not limited to embedded forms, review platforms, financing options, virtual try-on tools, and analytics tools. OLVR does not monitor or control these third-party tools and provides access to them "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement.
Use of any third-party tools offered through the Site is entirely at your own risk and discretion. You are responsible for familiarising yourself with and accepting the terms on which those tools are provided by the relevant third-party providers. OLVR shall have no liability arising from or relating to your use of optional third-party tools.
OLVR may, in the future, offer new features and tools through the Site. Any such new features or tools are also subject to these Terms.
11. Third-Party Links
The Site may contain links to websites or content operated by third parties, including but not limited to social media platforms, payment partners, and partner sites. OLVR is not responsible for examining or evaluating the content or accuracy of any third-party websites, and OLVR does not warrant and will not have any liability or responsibility for any third-party materials, websites, or products and services offered through third parties.
OLVR is not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content available on any third-party websites. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
12. Agents and Automated Access
"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed on behalf of or using a person’s device without direct supervision. Agents include, without limitation, AI assistants, shopping bots, web scrapers, and similar automated tools.
No Agent may access, use, or interact with the Site unless, at all times, it identifies itself and operates in strict accordance with the requirements set out below. In addition, no Agent may access, use, or interact with the Site if OLVR has requested that the Agent refrain from doing so. OLVR may limit, including by technical measures, whether and how any Agent accesses, uses, or interacts with the Site.
Agents must:
Identify themselves in all HTTP and HTTPS requests by including "Agent/[agent name]" in the request’s user agent string
Not conceal or obfuscate the fact that any access, use, or interaction is from an Agent, including by mimicking human behaviour or interaction patterns or by completing or circumventing CAPTCHAs or similar measures intended to distinguish computer use from human use
Respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer
Not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Site
Failure to comply with these Agent requirements constitutes a violation of these Terms and may result in immediate technical or legal action by OLVR.
13. Intellectual Property
The Site, including its design, layout, code, text, graphics, photographs, ring designs, brand assets, and the OLVR name and logo, is the property of OLVR Inc. and is protected by copyright, trademark, and other intellectual property laws of Canada, the United States, and applicable international jurisdictions.
Subject to your compliance with these Terms, OLVR grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial purposes related to evaluating and purchasing OLVR products. This licence does not permit you to:
Reproduce, distribute, modify, or create derivative works from any OLVR content
Use OLVR’s name, logo, or brand assets without prior written consent
Use any automated tool, including web scrapers, bots, or data-mining tools, to access or extract content from the Site
Reverse engineer, decompile, or attempt to derive source code from any portion of the Site
OLVR ring designs, including settings, signature features such as the hidden peek-a-boo stone, and proprietary configurations, are protected. Unauthorised reproduction by other manufacturers or retailers is prohibited.
14. User-Generated Content
You may submit content to OLVR in various forms, including product reviews, testimonials, photographs, social media posts that tag OLVR or use OLVR-related hashtags, and any other content you share with us or publish about OLVR ("Your Content").
14.1 Licence to Your Content
By submitting or publishing Your Content in connection with OLVR, you grant OLVR an irrevocable, perpetual, worldwide, royalty-free, fully paid-up, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, publicly perform, and create derivative works from Your Content in any media now known or later developed, for any purpose, including commercial and promotional use, without further notice, attribution, or compensation to you.
14.2 Your Representations
By submitting Your Content, you represent and warrant that:
You own or otherwise control all rights to Your Content, or have obtained all necessary permissions and consents from any individuals featured in it
Your Content does not violate the rights of any third party, including copyright, trademark, privacy, publicity, or any other right
Your Content is accurate, lawful, and not defamatory, obscene, or otherwise objectionable
You have disclosed any material connection, including any compensation, free or discounted products, or other consideration, that you received in connection with submitting Your Content, in accordance with applicable advertising disclosure laws including the U.S. Federal Trade Commission Endorsement Guides and Canadian Competition Bureau guidelines
You are not entitled to any payment or compensation for OLVR’s use of Your Content
14.3 Where the Licence Is Unenforceable
Where applicable consumer protection law in your jurisdiction restricts or prohibits any portion of the licence above, that portion does not apply, and the remainder of the licence applies to the maximum extent permitted by law. This applies particularly to residents of Quebec, Canada, and similar jurisdictions with statutory protections on consumer content licences.
15. Acceptable Use
When using the Site, you agree not to:
Use the Site for any unlawful purpose or in violation of these Terms
Impersonate any person or entity, or misrepresent your identity or affiliation
Submit false, misleading, or fraudulent information, including in orders, reviews, or account creation
Interfere with, disrupt, or attempt to gain unauthorised access to the Site, related systems, or other users’ accounts
Introduce any virus, malware, or other harmful code to the Site
Engage in any activity that could damage, disable, overburden, or impair the Site
Use the Site to transmit unsolicited commercial communications
Resell or attempt to resell OLVR products through any unauthorised channel
OLVR may investigate violations and take appropriate action, including cancelling orders, suspending accounts, and pursuing legal remedies.
16. Disclaimers
OLVR provides the Site and its services "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise, except as expressly set out in these Terms or in the Lifetime Warranty.
Without limiting the foregoing, OLVR does not warrant that:
The Site will be uninterrupted, secure, or error-free
The Site will meet your specific requirements or expectations
Any information, content, or recommendations provided through the Site are accurate, complete, or current
Any product images displayed will exactly match the appearance of the physical product
To the maximum extent permitted by law, OLVR disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, in which case the disclaimers in this section apply to the maximum extent permitted by law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, OLVR, its directors, officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, or damage to reputation, arising out of or in connection with your use of the Site or any product purchased from OLVR.
OLVR’s total cumulative liability arising out of or related to these Terms or any product purchased shall not exceed the amount you paid for the specific product giving rise to the claim, or one thousand Canadian dollars (CAD $1,000), whichever is greater.
This limitation applies regardless of the legal theory of liability, including contract, tort, negligence, strict liability, or any other basis, and even if OLVR has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, OLVR’s liability is limited to the maximum extent permitted by law. Nothing in these Terms limits liability for fraud, gross negligence, intentional misconduct, or any other liability that cannot be excluded under applicable law.
18. Indemnification
You agree to indemnify, defend, and hold harmless OLVR, its directors, officers, employees, agents, and partners from and against any claims, demands, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:
Your violation of these Terms
Your violation of any applicable law or regulation
Your violation of any third-party right, including intellectual property, privacy, or publicity rights
Any content you submit to OLVR, including Your Content as defined in Section 14
OLVR will notify you of any claim subject to indemnification, provided that a failure to promptly notify you will not relieve you of your obligations except to the extent you are materially prejudiced by the failure. OLVR may, at its own discretion, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, including the choice of counsel, at your expense. OLVR will not settle any claim that imposes non-monetary obligations on you without your prior consent (such consent not to be unreasonably withheld). You agree to cooperate in the defence of any indemnified claim, including by providing relevant documents and information.
19. Disputes and Arbitration
PLEASE READ THIS SECTION CAREFULLY. It requires you to resolve most disputes through arbitration on an individual basis, instead of in court and instead of as part of a class action. You have a 30-day window to opt out of arbitration without affecting any other terms.
19.1 Informal Resolution First
If you have a dispute with OLVR, please contact us first at hello@olvrjewelry.com. Most disputes can be resolved informally and quickly. We will work with you in good faith to reach a resolution before any formal dispute process begins.
19.2 Binding Arbitration
If informal resolution does not succeed, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or any product purchased from OLVR shall be resolved exclusively by final and binding arbitration, except as set out below.
Arbitration shall be conducted by a single arbitrator under the rules of the ADR Institute of Canada or, for claims initiated by U.S. residents, the American Arbitration Association. The seat of arbitration shall be Calgary, Alberta. Arbitration may be conducted in person, by video, or in writing at the arbitrator’s discretion.
19.3 Class Action Waiver
You and OLVR each agree that any dispute shall be resolved on an individual basis only. Neither you nor OLVR may bring a claim as a plaintiff or class member in a class action, collective action, consolidated action, or representative proceeding. The arbitrator may not consolidate or join the claims of more than one individual without the express written consent of both parties.
19.4 Small Claims Carve-Out
Either party may bring an individual claim in small claims court, or its equivalent in your jurisdiction, provided the claim is within the jurisdictional limits of that court and is brought as an individual claim, not on behalf of a class.
19.5 30-Day Opt-Out
You may opt out of the arbitration and class action waiver provisions in this section by sending written notice to OLVR at hello@olvrjewelry.com within thirty (30) days of your first purchase or first acceptance of these Terms, whichever is earlier. The notice must include your full name, mailing address, email address, order number (if applicable), and a clear statement that you are opting out of arbitration. Opting out has no other effect on your account or your rights under these Terms.
19.6 Where Unenforceable
If any portion of this Section 19 is found unenforceable in a particular jurisdiction, including under the Quebec Consumer Protection Act or similar consumer protection legislation, that portion does not apply to disputes governed by that jurisdiction. In such cases, disputes shall be resolved in the courts of Calgary, Alberta, or the courts of the customer’s home jurisdiction where required by law.
20. Governing Law
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict of laws principles.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Where a court of competent jurisdiction is required to hear a dispute, the parties consent to the exclusive jurisdiction of the courts located in Calgary, Alberta, except where applicable consumer protection law grants the customer the right to bring a claim in their home jurisdiction.
21. General Terms
21.1 Changes to These Terms
OLVR may update these Terms from time to time. The version posted on the Site is the version in effect. Material changes will be communicated to active customers by email and posted prominently on the Site. Your continued use of the Site or placement of any new order after a change constitutes acceptance of the updated Terms. The version of these Terms in effect at the time you placed an order applies to that order.
21.2 Privacy
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
21.3 Severability
If any provision of these Terms is found unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue in full force and effect.
21.4 No Waiver
OLVR’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless in writing and signed by an authorised representative of OLVR.
21.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without OLVR’s prior written consent. OLVR may assign or transfer its rights and obligations under these Terms without notice to you, including in connection with any merger, acquisition, or sale of assets.
21.6 Entire Agreement
These Terms, together with the Returns Policy, Lifetime Warranty, and Privacy Policy, constitute the entire agreement between you and OLVR regarding your use of the Site and any purchase, and supersede any prior or contemporaneous communications, agreements, or understandings.
21.7 Headings
The section headings used in these Terms are included for convenience only and shall not limit, modify, or otherwise affect the interpretation of these Terms.
21.8 Survival
The following sections will survive any termination or expiration of these Terms: Intellectual Property, User-Generated Content, Disclaimers, Limitation of Liability, Indemnification, Disputes and Arbitration, Governing Law, and any other provisions that by their nature should survive termination.
22. Contact
For questions about these Terms, contact OLVR at:
OLVR Inc.
Email: hello@olvrjewelry.com